Dice is the leading career destination for tech experts at every stage of their careers. Our client, SunRay Enterprise Inc, is seeking the following. Apply via Dice today!
Role: Test Specialist CC1-Functional
Location: Boston, MA or Miami, FL (Day1 Onsite)
Duration: Long term
Required Skills / Qualification:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 8-10+ years of extensive experience in testing within a banking contact center environment
- Proficiency in Genesys contact center tools, including configuration, testing, and issue resolution
- Strong understanding of testing methodologies, tools, and frameworks
- Proficient in utilizing Jira for issue tracking, project management, and test case management
- Experience with Application Lifecycle Management (ALM) tools for test planning and execution
- Analytical mindset with the ability to interpret complex data for issue identification
- Excellent communication and collaboration skills for cross-functional teamwork
- Detail-oriented approach with a focus on accuracy and documentation
Preferred:
- Certifications in Genesys tools or relevant testing methodologies
- Knowledge of banking processes
- Experience in automation testing
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